Dress Your Body Type: Policies
Shipping & Handling
General Shipping Information
Because the credit card confirmation process can take up to 48 hours, orders are not shipped until this process has been completed.
Please also note that UPS does not operate on Sundays, and UPS Ground and 3 Day Shipments are not accepted on Saturdays. If you place your order on Friday after 12pm MST, or on Saturday using UPS Ground or 3 Day Service, your order will not be processed until the following Monday. Any UPS 2 Day or Next Day Shipments that are made on Saturday will need to be in before 12pm MST, otherwise they will not go out until Monday.
For example: If you choose 2 Day Air you should expect to receive your order within 4 business days.
Orders placed Monday to Friday (excluding holidays) before 12:00pm MST will begin processing that day.
Orders placed after 12:00pm MST will not begin processing until the following business day.
Domestic: Domestic orders can be shipped UPS Ground, UPS 3 Day Select, or UPS 2 Day Air. We also ship USPS Parcel which can be more economical; however, UPS Ground is recommended.We are unable to deliver to APO/FPO addresses. Delivery time does not include Saturdays, Sundays, or holidays.
International destinations: At this time, DYBT only ships to Canada and Mexico by USPS Priority Mail® International Medium Flat Rate Box for $27.00.
Purchasing for Separate Destinations: If you are purchasing gifts that you would like to have shipped to multiple destinations, please complete a separate order for each item that you would like to have shipped to a different destination.
Returns & Shipping
If you choose to refuse any shipments from DressYourBodyType.com, you are responsible for the original shipping charges, any duties, taxes and or customs charges that are incurred on the package (for both original and return shipments), and the cost of returning the package to DressYourBodyType.com. This amount will be deducted from your merchandise refund.
Lost Package: Risk of loss and title for merchandise purchased by you passes to you upon our delivery to the carrier. In the event of merchandise damage or loss during transit, it is your responsibility to file a claim with the carrier.
Shipping Timelines: Ground: Expect delivery within 5-7 business days from the time your package is confirmed and departs our warehouse.
3 Day Select: Expect delivery within 3 business days from the time your package is confirmed and departs our warehouse.
2 Day Air: Expect delivery within 2 business days from the time your package is confirmed and departs our warehouse.
USPS Parcel: Expect 5-10 business days from the time your package is confirmed and departs our warehouse.
International Orders: At this time, Dressyourbodytype.com only provides shipping for Canada and Mexico.
Orders being shipped internationally may vary depending on the amount of items purchased and the current shipping rates.
Returns and Exchanges
Send your return or exchange to:
DressYourBodyType.com
Returns/Exchanges Department
800 Earl Garrett
Kerrville, TX 78028 U.S.A.
General Return and Exchange Information:
Because we feel that it is our duty to provide you with the best possible customer service, we try to make the return process as easy and painless as possible.
While we want you to be completely satisfied with every purchase you make at DressYourBodyType.com, please note that all return items must be returned in the condition that they were received-i.e. not worn, altered, or washed, and with all original tags attached.
If these conditions are met, and the item is in perfect re-sellable condition, you can return regular priced merchandise within 15 days from the day you receive the goods for a full refund or exchange, minus the shipping charges. Unfortunately, we cannot refund shipping charges on regular returns, unless the goods were defective or you were shipped incorrect merchandise (see below for details). Exchanged items can only be mailed out to you after the returned goods have been received and undergone a quality control check.
Once your package has been received by us, your refund will be processed in within 5 business days. You will be notified via email at the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us. Allow up to two billing cycles for a refund to appear on your credit card statement.
Special Items:
Shoes: Upon receiving your shoes, check the sizing by trying them on indoors, on a carpeted surface so as not to blemish the soles. We do not accept returns or exchanges on shoes that are scuffed, marked, or worn. Footwear returns and exchanges must include the original designer shoe box, undamaged and free of postal labels. Footwear returns without the original designer packaging will not be accepted.
Sale Items: Sale items (an item marked down from its original retail price) cannot be returned or exchanged. If we receive a returned sale item or items, the package will be returned to you, a customer care representative will notify you via email, and you will not receive a refund.
Special Orders: All special orders are final sale and cannot be returned or exchanged. If you believe that you have received defective merchandise or were shipped incorrect merchandise (style, size, color), you must notify us within 3 days of receiving the product to be eligible for a refund. This is because we do not manufacture our products and therefore do not offer any warranty. Note that we will pay for the return shipping of incorrectly filled orders as a courtesy to you.
How To Return Your Order --- Fill out our Return/Exchange Form located in shipment with receipt.
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Fill out our Return/Exchange Form:
- Check the appropriate box indicating whether you want a refund or an exchange.
- Check the appropriate box indicating the reason for the return. If your reason is not listed, check the "Other" box and list your reason for the return. Please be as detailed as possible.
- Fill in the "Exchange With" section if you are making an exchange.
Please return the merchandise with the original packaging if possible. Do not forget to include both the Return/Exchange Form.
Please ship to: DressYourBodyType, Return/Exchange Department, 1751 Saddlewood Blvd. Kerrville, TX 78028
We recommend that you insure your return packages to DressYourBodyType.com. This will provide you with recourse on your package, as we cannot accept responsibility for packages that we do not ship ourselves. In the event of any failure to return goods to us within the stipulated time limits, even though validly canceled, we shall have the right to charge any costs of recovery of the goods.
Privacy Policy & Terms of Use
April 21, 2011
DressYourBodyType.com
Our Commitment To Your Privacy
Your privacy is important to us. To better protect your privacy the following notice explains the information we collect, how it is used, how it is safeguarded, and how to contact us if you have any concerns.
What Information Is Collected:
As part of the order process, the following information is collected from shoppers:
Name
Shipping/Billing Address
Email address
Phone number
Credit/Debit Card Information
How That Information Is Used
Your information is used to fill any orders you place, to contact you if you have questions, or to send emails with special offers.
Our Commitment To The Security of Your Data
We ensure your information will be protected with our secure database. Our merchant software system is enabled with the most up-to-date security technology in order to detect fraudulent credit cards.
Contact Us:
DressYourBodyType.com
1751 Saddlewood Blvd.
Kerrville, TX 78028
877-585-3928
Customer Service: customersvc@dressyourbodytype.com
Sales: sales@dressyourbodytype.com
Personal Shopping: myshopper@dressyourbodytype.com
Contact Dress Your Body Type for the Personal Shopping experience.